Refunds & cancellations

## Eligibility overview Fees paid for confirmed interview preparation sessions with Smartautomatehub may be refunded or credited according to the timelines below. This policy applies to coaching sessions, document reviews, and related live appointments described on this site — not to goods, software subscriptions, or physical product delivery. ## Full refund You may request a full refund if you cancel a confirmed session in writing (email to info@smartautomatehub.digital) at least 72 hours before the scheduled start, and no substantial preparation work has been delivered yet (for example, completed document markup or a finished mock interview). ## Partial refund or credit Cancellations between 72 and 24 hours before the session may receive a 50% refund or a credit toward a future date, at your choice. If written feedback or document review has already been sent, that portion of the fee is non-refundable; remaining unused live time may be credited. ## Non-refundable items - Sessions completed in full - Written feedback already delivered - No-shows without notice - Third-party costs we have already incurred with your approval (for example, booked meeting-room hire for an in-person Stuttgart session) ## Deposits A deposit may be required to reserve calendar time for multi-session coaching packages. Deposits are applied to the final invoice. They follow the same cancellation timelines as session fees. ## Rescheduling One complimentary reschedule is allowed if requested at least 48 hours before the session. Later reschedules may be treated as cancellations under the partial-refund rules. ## Work already started If a coaching series has begun, refunds cover only unused remaining sessions, minus any delivered written materials. Completed mocks are not refunded. ## Processing time and method Approved refunds are processed within 14 business days to the original payment method where possible. Bank transfer refunds may take longer depending on your institution. ## How to request a refund Email info@smartautomatehub.digital with your name, session date, and reason. We respond within one business day with confirmation or questions. ## Exceptions Mandatory consumer rights under German law remain unaffected where they apply. If a session cannot proceed due to our cancellation, you may choose a full refund or a new date at no extra charge.